Serafima stands for customer service, quality and maximum flexibility.
As a solution provider for fluidic and process systems in the field of chemistry, the petrochemical industry, and steel industry. Our primary focus is not just understanding our customers’ requirements but also fulfilling these requirements sustainably and in full.
We have been making this promise for over 20 years: as the former subsidiary of FIMA Maschinenbau GmbH, we have worked with this company to master countless challenges over the past decades. We saw another milestone at the start of 2019 with the transfer of the entire Service and Aftersales Department to Serafima. As an independent full-service provider, we are therefore able to dedicate our efforts entirely to your wishes and requirements - across the entire process chain.
Our services are no longer just limited to FIMA components. Rather, we are manufacturer-independent and provide our services for all fans and compressors. What do we need in order to be able to do this? Your trust.
We Are Appreciative
We deal with customers, business partners and employees in a respectful and appreciative manner. In connection with this, we focus on the requirements and wishes of our partners. We work together in an attentive and respectful manner.
We Focus On Our Customers
We are aware of our responsibilities and work in a sustainable and in an honest manner. Our key promise is to treat our partners as equals and to be true to our word. This creates security and we believe that this builds the foundations for a long-term and trusting partnership. In this regard, everything we do is centred around our customers’ wishes.
We Are Aolution-Oriented
We focus on what is most important to get the best results for your requirements. Thanks to a precise and solution-oriented way of working, we always get results that delight our customers.
Deputy Managing Director / Head of Service
Quality management is a key component of our company. We see this as an opportunity to continuously improve how we work and to prove that we live up to the challenge of optimisation for the purpose of improving customer satisfaction.