Customer-Focused Field Service
At Serafima, we understand that when your machines aren't performing, your entire operation can suffer.
That's why our approach to field service is built around you— your needs, your timeline, and your specific equipment.
Whether it’s routine upkeep or an emergency breakdown, we are committed to providing fast, effective solutions that minimize downtime and maximize your peace of mind.
Additionally, we offer flexible long-term service agreements (LTSA) to ensure ongoing support, tailored maintenance, and cost predictability for your rotating equipment.
How we prioritize your needs
Personalized SolutionsWe tailor our services to your specific equipment and operational challenges, ensuring you get the right support—whether it’s routine maintenance, troubleshooting, or major repairs.
Proactive CommunicationYou’ll always know the status of your service. We provide timely updates, detailed reports, and clear explanations, keeping you informed every step of the way.
24/7 Rapid ResponseWhen breakdowns happen, every minute matters. Our team is available around the clock to minimize downtime and get your operations back on track fast.
Expert TechniciansOur skilled technicians work closely with your team to diagnose issues, solve problems, and offer advice to help prevent future disruptions.
Ongoing Support & TrainingWe don’t just fix your equipment—we empower your team with the knowledge to maintain it. Our ongoing support ensures you’re equipped to handle day-to-day operations confidently.
Why Choose Us?
We Listen to Your NeedsWe take the time to understand your challenges and goals, tailoring our services to align with your business priorities.
Flexible SolutionsOur services adapt to your unique requirements, whether it's scheduled maintenance, emergency repairs, or custom training.
Customer-Focused ExpertiseOur technicians work with you to find efficient, non-disruptive solutions that fit your operational needs
Dedicated SupportFrom start to finish, a dedicated service manager ensures your experience is smooth and your questions are answered.Let us put you first. Contact us today to create a field service plan tailored to your specific operational needs, and experience the difference of customer-focused care.
Our Customer-centric field services
We offer expert support during the assembly, installation, and commissioning of your rotating equipment, especially fans, blowers and compressors. Our experienced technicians ensure a smooth, professional process from start to finish. Once assembly and electrical work are complete, our team handles the commissioning on-site, ensuring seamless integration into your production process.
To maximize the lifespan of rotating machines, precise vertical and horizontal alignment is crucial. Misalignment leads to increased wear on components like couplings, bearings, and seals, causing unnecessary tension and often resulting in machine damage or system failure.
Our highly trained service technicians use advanced laser alignment tools to ensure your drive train is perfectly aligned, preventing costly issues and ensuring optimal performance.
Benefits of precise alignment:
- Increased efficiency
- Extended machine component lifespan
- Smoother operation with reduced vibration
- Lower energy consumption
- Reduced bearing and coupling temperatures
- Less wear and tear
- Lower maintenance costs
Ensure your system operates at its best with our expert alignment services.
Unbalance is a common issue in rotating components, especially in fans and compressors, caused by dirt buildup, wear, or minor damage. Over time, this can lead to damage to machines, foundations, and even buildings. To prevent this, timely action is essential.
Field "in situ" balancing is an efficient method to reduce machine vibrations without the need to remove rotors. Our technicians can balance most rotors directly on-site, improving operational smoothness and extending the lifespan of your equipment.
Equipped with "state-of-the-art" mobile vibration meters, our skilled technicians ensure your machines run smoothly and reliably, keeping your operations efficient for the long term.
We come to you, providing thorough diagnostics and swift troubleshooting to address equipment issues before they escalate. Our solutions are aimed at minimizing impact on your production schedules.
Preventative care is key to avoiding downtime. We design maintenance schedules based on your equipment’s usage patterns, ensuring that we catch problems early and keep your systems running efficiently.
When repairs are necessary, we focus on getting your equipment back to full working order with as little disruption to your workflow as possible. Our overhauls are aimed at extending the lifespan of your equipment, saving you time and money in the long run.
We don’t just fix problems—we help you get more out of your equipment. Our optimization services are designed to enhance efficiency, improve performance, and ensure reliability, so you can operate at full capacity without unnecessary strain on your resources.
Emergencies don’t follow a schedule, and neither do we. Our 24/7 emergency response team is always ready to spring into action, offering fast solutions that are tailored to the specifics of your operation, getting you back online without delay.
Our long-term service agreements for rotating equipment offer customized maintenance solutions to meet your operational needs. With flexible service levels, ranging from basic inspections to comprehensive, full-service packages, we help maximize equipment reliability and minimize downtime. Our agreements provide cost predictability, expert support, and the peace of mind that comes with knowing your critical equipment is maintained by industry professionals who understand your machinery inside and out.