Available Position Internal Sales & Customer Service Specialist “m/f/d”

At Serafima GmbH & Co. KG, we are a globally active service provider specializing in rotating equipment across a wide variety of industries. From our headquarters in Gaildorf, we provide our customers with a comprehensive range of services, including the supply of spare parts, repairs, modifications, reverse engineering, and maintenance. Our dedication to quality and innovation makes us a trusted partner for industrial solutions worldwide.

We are seeking a talented and dedicated individual to join our team.

Position: Internal Sales & Customer Service Specialist "m/f/d"

Key Responsibilities:

• Preparing and creating offers for spare parts, repairs, modifications, and service assignments.
• Following up on offers, performing calculations, and maintaining relevant data (product and customer data) in the existing IT system.
• Actively supporting and advising customers, both via phone and in writing.
• Preparing and scheduling assembly work.
• Conducting pre- and post-assembly meetings in collaboration with the relevant departments.
• Handling and following up on customer complaints to ensure quick and effective solutions.

Qualifications:

• Successfully completed training as a sheet metal worker, construction mechanic, or a comparable qualification in a metalworking profession.
• Experience with TIG, MIG, MAG, and stick welding processes for steel, stainless steel, and specialty materials.
• Comprehensive knowledge in metal construction.
• Strong quality awareness and a structured, detail-oriented approach to work.
• High level of commitment and flexibility.
• Interest in diverse and ever-changing challenges.

Compensation and Benefits:

• Performance-based compensation that recognizes your qualifications and experience.
• Flexible working hours and the option to work remotely.
• Extensive training and development options to advance your career.
• Access to the latest technology and innovative tools.
• Company pension plans, employee discounts, and other perks.
• A motivated team and an open, collaborative work atmosphere.

Why Serafima?
At Serafima, we offer versatile and responsible tasks in a dynamic, international environment. As part of a growing family business, you’ll benefit from a collaborative culture with opportunities for personal and professional growth.

Interested? 

If you’re looking for a challenging and rewarding permanent position, we’d love to hear from you! Please send your comprehensive application, including your salary expectations and availability, to: